Making Malmö ‘Real’ by Identifying What Local eGovernment Really NeedsOn November 18, 2009, EU Ministers signed the Malmö Ministerial Declaration outlining a forward-looking eGovernment vision to be achieved by 2015. We aim to help ‘make Malmö real’ by producing a pan-European ‘Call to Action’ - known as The Citadel Statement – that will help local government deliver on the key objectives of the Malmö Declaration.
In most countries throughout Europe, local government has the greatest amount of contact with citizens, and is in the forefront of service delivery. Despite numerous policy documents and ‘how to’ manuals on local eGovernment, nearly one year on, the ‘Malmö Vision’ is still not being translated down to the on-the-ground, local level. Smaller communities are especially finding it difficult to implement innovative ICT projects.
Supporting local e-government delivery activities needs to be a higher priority than it has been in the past: EU, national, regional and local governments need to work together to deliver the benefits of e-government to citizens.
We, the signatories of The Citadel Statement, believe that European and National decision makers should look to local government to see how their e-government policies are being delivered in practice, and whether national and regional e-government programmes are helping to improve service delivery at the local level. The Citadel Statement aims to help in this effort by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner and by identifying practical solutions to combat working barriers at the local level.
Based on extensive consultation across Europe, we propose five core areas where European and national decision makers can provide tangible support to improve local eGovernment:
1. Common Architecture, Shared Services and Standards:
2. Open Data, Transparency and Personal Rights:
3. Citizen Participation and Involvement:
4. Privacy and Identification of Individuals:
5. Rural Inclusion:
Supporters of the Citadel Statement hope that this Call-to-Action becomes a ‘living document’ that continues to evolve in the run-up to 2015 in a manner that spurs local government to achieve better eServices for citizens.
Supporters of The Citadel Statement
Feedback from this workshop was used to launch a European-wide online consultation at: https://egovernmentstatement.uservoice.com on the content of the Citadel Statement. More than 120 users from 18 countries all over Europe, including 64 organisations representing over 200 cities across five continents, contributed to the Statement throughout November 2010.
About The ‘Citadel’ Statement
- The word citadel is originally derived from the phrase ‘citta ideale’ or ‘ideal city’ and stands for a fortress that is used to protect a city.
- The launch event for the declaration will be in the Ghent Citadel Park on the site of a former fortress built at the beginning of the 19th century.
The key ‘Malmö’ objectives that EU Member States have pledged to achieve in the next five years are:
- To empower businesses and citizens through 1) eGovernment services designed around users' needs, 2) better access to information and 3) active citizen involvement in the policy making process;
- To facilitate mobility in the single market by providing seamless eGovernment services for setting up business, studying, working, residing and retiring in Europe;
- To enhance the effectiveness and efficiency of government services by reducing the administrative burden, improving the organisational processes of administrations and using ICT to improve energy efficiency in public administrations.